Malitda

Support

If you get stuck or have a question while using Malitda, let us know using the methods below.

Contact us by email

contact@junghaebom.com

We can help faster if you include a way to reply and the following.

  • Inquiry number (문의 번호): tap "문의 번호" on the app's "My Info" (내 정보) screen to copy it. It is used to find which records your inquiry is about.
  • The device and operating system version you use (e.g., iPhone, iOS 26 / Galaxy, Android 16)
  • What happened, and on which screen
  • If possible, the message shown on the screen

You do not need to attach training voice recordings or health information to your inquiry. Malitda does not diagnose or treat; please discuss your health with medical staff or a speech-language pathologist.

Common situations

I did not allow microphone permission
The sentence-reading training needs the microphone. Turn it on in Settings > Malitda > Microphone on iPhone, or Settings > Apps > Malitda > Permissions > Microphone on Android, then return to the app and start again.
I am not getting notifications
Check that the notification time is turned on under "My Info" in the app, and that Malitda notifications are allowed in your device settings.
I want to continue my records on another device
If you log in with a Kakao, Google, or Apple account, you can keep using the same records even after changing devices. Logging in is optional, and you can train without it.
I want to withdraw or delete my information
See Delete your account for how to request it inside and outside the app.

Related pages